Frequently Asked Questions
General Use
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Where should I apply the DiaExpert Sensor 2?The tested and recommended application areas are the abdomen (age 2 - 17 years) and the back of the upper arm (age ≥ 18 years).
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How should I prepare my skin before applying the sensor?Wash the application site with soap and water, dry it completely, and clean it with alcohol pads. Avoid oily residue to ensure proper adhesion. ⚠️ Note: Allow the skin to dry completely after using an alcohol wipe. Applying the sensor to damp skin may reduce adhesion or cause skin irritation. Some people have sensitive skin and may prefer to use water and soap instead of alcohol.
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How do I apply the DiaExpert Sensor 2?
Open the package and select Insertion Area. Move the ring-shaped component anticlockwise; once released gently pull out the inner part. Align the opening of the applicator with the insertion site tightly and press the white implantation button of the applicator.
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Is the DiaExpert Sensor 2 suitable for children?The DiaExpert Sensor 2 has been approved for people with diabetes from 2 years and older.
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Is the DiaExpert Sensor 2 suitable for pregnant women?The DiaExpert Sensor 2 has not been tested for use for pregnant women.
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Where can I find the instructions for use?
The DiaExpert Sensor 2 is delivered with a Quick Start Guide inside the box. If you require further information, please refer to the Instruction Manual in the Help Center in the DiaExpert CGM 2 app. Additionally, you can find the Instructions for Use on the Downloads & Manuals page.
Functionality and Features
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How often does the DiaExpert Sensor 2 update glucose readings?The DiaExpert Sensor 2 provides real-time glucose readings every minute.
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What alarms and alerts are available?The DiaExpert Sensor 2 has six customizable alarms, including low glucose, rapidly dropping glucose, and critical low glucose alerts. Users can set thresholds for optimal glucose management.
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Is the DiaExpert Sensor 2 compatible with insulin pumps?No, the current version of the DiaExpert Sensor 2 is not compatible with insulin pumps.
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How long does the sensor last?
Each DiaExpert Sensor2 lasts for 15 days of continuous use before requiring replacement.
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Can I share my glucose data with others?Yes, you can share glucose data with up to 20 followers. You can share your glucose data with healthcare providers using the DiaExpert Pancares data management platform.
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Does the DiaExpert Sensor 2 require calibration?Calibration is not required for the DiaExpert Sensor 2, but it is possible if needed or desired.
Technical Details
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Does the DiaExpert Sensor 2 work with both iOS and Android?Yes, the DiaExpert CGM 2 app is available for both iOS and Android platforms.
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Does the DiaExpert CGM 2 app provide alerts for dangerous glucose levels?Yes, it provides real-time alerts for high or low glucose levels, ensuring prompt action can be taken.
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Can I use the DiaExpert Sensor 2 while traveling?Yes, the DiaExpert reader is portable and travel-friendly. Just carry spare sensors and follow airline guidelines for medical devices.
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How do I pair the DiaExpert Sensor 2 with my smartphone?Download the DiaExpert CGM 2 app, activate your sensor, and follow the on-screen instructions to connect via Bluetooth.
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What is the size and weight of the DiaExpert Sensor 2?The DiaExpert Sensor 2 is 22mm in diameter, 4.2mm in height, and weighs just 2.2 grams. It is lightweight and discreet for daily wear.
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Can it connect to a smartwatch?
Currently, it can be connected with Apple watch.
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Is the DiaExpert Sensor 2 data encrypted and secure?Yes, all your personal and glucose data is encrypted and securely stored, ensuring privacy.
Support
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What should I do if I encounter issues with the device?Contact our customer support team via email, phone, or live chat. We are here to help!
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How do I dispose of used sensors?Dispose of used sensors in accordance with local electronic waste regulations.